Property Claims Loss Assessors Ltd, trading as PCLA, independent loss assessors. Authorised and regulated by the Financial Conduct Authority, FRN 933781.
How PCLA is regulated
PCLA is authorised by the Financial Conduct Authority (FCA) for insurance distribution. In plain terms, that covers helping policyholders with the administration and performance of their insurance contracts, which includes managing a claim on your behalf. We have been authorised since February 2021.
Being regulated means our communications with you must be clear, fair and not misleading, and we must act to deliver good outcomes for customers under the FCA’s Consumer Duty. Regulation does not guarantee the result of any claim. The insurer makes the final decision on cover.
How to check a loss assessor is legitimate
Before you appoint any loss assessor:
- Search for the firm on the FCA register by name or firm reference number (FRN).
- Check that the name and FRN on the register match the firm’s website and paperwork.
- Check that the register lists the firm as authorised, or as an appointed representative of an authorised firm.
- Ask who will handle your claim and what qualifications they hold.
- Get the fee and terms in writing before you sign.
Our guide to what a loss assessor does lists the other questions to ask before you appoint one.
Who handles your claim
PCLA’s loss assessors are building surveyors by qualification. That lets us scope and cost the repairs on your claim in house.
- Greg Smyth, Company Director. B.Sc (Hons) Building Surveying, University of Reading. APA. In insurance claims since 1999.
- Declan Gilmore, Loss Assessor. B.Sc (Hons) Building Surveying, University of Ulster. With PCLA since 2016.
- Brooklyn Bone, Loss Assessor (Scotland). B.Sc (Hons) Building Surveying.
PCLA has more than 25 years of experience in property claims.
Who we work for
We work solely for policyholders, not insurers. We represent homeowners, landlords and businesses across Northern Ireland and Scotland’s Central Belt, and manage the claim through to settlement. We do not manage the repair works afterwards.
Fees
No win, no fee. Typically 10% + VAT of your settlement. How our fees work.
Talk to us about your claim
Call us on 028 9581 5318, any time of day or night, or request a free initial claim review.