Last updated: 12 June 2026
Who we are
Property Claims Loss Assessors Ltd. is committed to protecting and safeguarding your personal data.
This Cookies and Privacy Policy explains how we collect, use and protect personal data when you visit https://pcla.co.uk, contact us through the website, or use services made available through the website.
Cookies
Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work, improve performance, understand website usage and provide additional functionality.
We use a cookie consent tool to allow visitors to accept or reject non-essential cookies. Non-essential analytics, advertising and preference cookies are not intentionally set unless you have given consent.
You can change or withdraw your cookie consent at any time by using the cookie settings option on our website.
Cookies used on this website
Strictly necessary cookies
These cookies are needed for the website to function and cannot usually be switched off.
| Cookie | Provider | Expiry | Purpose |
|---|---|---|---|
| pressidium_cookie_consent | Pressidium Cookie Consent | 2 months | Stores your cookie consent choices. |
| _lscache_vary | LiteSpeed Cache | 2 days | Supports website caching and performance optimisation. |
| wordpress_test_cookie | WordPress | Session | Checks whether your browser supports cookies. |
| wordpress_logged_in_* | WordPress | Session | Maintains logged-in WordPress user sessions. |
| wordpress_sec_* | WordPress | Session | Supports WordPress authentication and security. |
| wp-settings-* | WordPress | 1 year | Stores WordPress admin display preferences for logged-in users. |
Performance and analytics cookies
These cookies help us understand how visitors use the website and improve performance. They are only used where consent has been given.
| Cookie | Provider | Expiry | Purpose |
|---|---|---|---|
| _ga | Google Analytics | 13 months | Distinguishes unique visitors for website analytics. |
| _ga_BM8L79JF1L | Google Analytics 4 | 13 months | Stores session and engagement information for GA4. |
| _clck | Microsoft Clarity | 1 year | Identifies returning visitors for website usage analysis. |
| _clsk | Microsoft Clarity | 1 day | Connects multiple page views into a single user session. |
| mailpoet_page_view | MailPoet | 13 months | Supports newsletter and page interaction statistics. |
Advertisement and targeting cookies
These cookies may be used to measure advertising performance and conversion activity. They are only used where consent has been given.
| Cookie | Provider | Expiry | Purpose |
|---|---|---|---|
| _gcl_au | Google Ads / Google Tag Manager | 90 days | Measures advertising and conversion effectiveness. |
| test_cookie | Google DoubleClick | 15 minutes | Checks whether the browser supports cookies for advertising services. |
Functionality and preference cookies
These cookies support enhanced website functionality, including live chat and subscriber preferences. They are only used where consent has been given, except where strictly required to provide a service requested by the user.
| Cookie | Provider | Expiry | Purpose |
|---|---|---|---|
| mailpoet_subscriber | MailPoet | 13 months | Remembers subscriber information and preferences. |
| MoneypennyAgentAvatar | Moneypenny Chat | Session | Displays the chat agent avatar. |
| MoneypennyChatWindow | Moneypenny Chat | Session | Remembers chat window state. |
| MoneypennyHistory | Moneypenny Chat | 1 year | Stores chat history during customer interactions. |
| MoneypennyNoProactiveChat | Moneypenny Chat | Session | Records chat preferences. |
| MoneypennyRef | Moneypenny Chat | Session | Stores referral page information for chat support. |
| MoneypennyUserAlias | Moneypenny Chat | 1 year | Identifies returning chat users. |
| MoneypennyVisit | Moneypenny Chat | Session | Maintains the live chat session. |
Third-party services
We use selected third-party services on our website.
Google Analytics and Google Ads
We use Google Analytics 4 to understand how visitors use our website. We may also use Google Ads or Google Tag Manager to measure advertising effectiveness. These services may set cookies only where consent has been given.
Microsoft Clarity
We use Microsoft Clarity to understand how visitors interact with the website, such as which pages are viewed and how users move around the site. Clarity cookies are only used where analytics consent has been given.
Moneypenny live chat
We use Moneypenny to provide live chat functionality. The chat widget may load on the website and may make operational requests to Moneypenny servers so that the chat service can function. Moneypenny cookies are used to support chat functionality, remember chat state and provide continuity during customer interactions.
MailPoet
We use MailPoet for newsletter and email communication functionality. MailPoet may use cookies to remember subscriber information and support email interaction statistics where consent has been given.
Managing cookies
You can manage your cookie preferences through the cookie settings option on this website.
You can also control cookies through your browser settings. Most browsers allow you to block, delete or restrict cookies. Please note that blocking some cookies may affect how the website works.
Useful browser guidance is available from:
- Google Chrome cookie settings
- Mozilla Firefox cookie settings
- Apple Safari cookie settings
- Microsoft Edge cookie settings
You can also find general information about cookies at www.aboutcookies.org and www.allaboutcookies.org.
Privacy Policy
General statement
Property Claims Loss Assessors Ltd. respects your right to privacy. We only collect and use personal data where we have a lawful basis to do so and where it is necessary for our business, website operation, client enquiries or legal obligations.
Personal data we may collect
We may collect personal data when you:
- Submit a contact form.
- Contact us by email or telephone.
- Use the live chat function.
- Subscribe to email updates or newsletters.
- Interact with our website.
This may include:
- Name.
- Email address.
- Telephone number.
- Property or claim-related information you choose to provide.
- Messages or enquiry details.
- Technical information about your website visit, where cookies or analytics have been accepted.
Contact forms and enquiries
When you submit information through a contact form on https://pcla.co.uk, your information is sent to us so that we can respond to your enquiry.
This information is not sold to third parties. We may share it with trusted service providers only where necessary to operate our website, manage enquiries, provide our services or comply with legal obligations.
Live chat
If you use the live chat function, the information you provide may be processed by Moneypenny on our behalf so that your enquiry can be handled. This may include your message content, contact details and technical information needed to operate the chat service.
Marketing communications
We may use your contact details to send marketing or follow-up communications where we have your consent or another lawful basis to do so. You can unsubscribe or ask us to stop sending marketing communications at any time.
Website analytics and statistical data
Where consent has been given, we use analytics tools to understand website traffic, visitor behaviour and website performance. This helps us improve the website and understand which pages and services are most useful to visitors.
Analytics information may include:
- Pages visited.
- Time spent on the website.
- Referring website or campaign.
- Browser and device type.
- Approximate location derived from technical data.
We do not use website analytics to intentionally identify individual visitors.
How long we keep personal data
We keep personal data only for as long as necessary for the purpose for which it was collected, including responding to enquiries, providing services, maintaining business records, complying with legal obligations and resolving disputes.
Cookie durations are listed in the cookie tables above.
Your rights
Depending on the circumstances, you may have rights under UK data protection law, including the right to:
- Request access to your personal data.
- Ask us to correct inaccurate personal data.
- Ask us to delete personal data.
- Object to certain processing.
- Restrict processing.
- Withdraw consent where processing is based on consent.
- Complain to the Information Commissioner’s Office.
Contact us
If you have any questions about this Cookies and Privacy Policy or how we use personal data, please contact:
Property Claims Loss Assessors Ltd.
Website: https://pcla.co.uk
Updates to this policy
We may update this Cookies and Privacy Policy from time to time to reflect changes to our website, cookies, third-party services, legal requirements or business operations.