Testimonials

What Our Northern Ireland Clients Say About PCLA

Real Stories from Real Property Owners Across Northern Ireland.

Join our satisfied clients – Get your free claim assessment today

We Make Insurance Claims Easy

Rated 5 out of 5

Instant Peace of Mind

“From the moment I contacted PCLA, my stress vanished. They answered every call and text immediately, handling my entire claim. Without them, I would have been lost. If you’re facing a claim, don’t wait – call PCLA today!” Sarah M., Belfast

Rated 5 out of 5

40% Higher Settlement Than Expected

“When a water leak caused extensive damage to our home, PCLA took over our claim. Their expert assessment and negotiation skills resulted in a settlement 40% higher than we initially expected. Don’t leave money on the table – trust PCLA with your claim.” John and Mary T., Derry

Rated 5 out of 5

Effortless Claims Process, Maximum Results

“PCLA managed our claim from start to finish, making the process effortless for us. Their clear communication kept us informed, while their expertise secured a settlement far beyond what we could have achieved on our own. For a stress-free claim experience and optimal results, PCLA is the clear choice.”
David L., Armagh

Trusted by Northern Ireland homeowners for over 20 years.

Claims We've Settled

The Hidden Shower Leak

Client: Tony, Downpatrick.

Problem: A concealed leak from the shower waste caused extensive damage to multiple rooms.

PCLA Action: Comprehensive assessment and expert negotiation.

Outcome: £20,000 settlement – 40% more than the initial offer!

“I thought the damage was minor until PCLA’s thorough inspection revealed the true extent. Their expertise not only saved my home from further damage but also secured a settlement that covered all repairs and more. Don’t underestimate water damage – let PCLA uncover the full picture for you.” – Tony

The Toilet Trouble Turnaround

Client: Fergal, Derry.

Problem: A leaking toilet waste pipe damaged the kitchen and valuable timber flooring.

PCLA Action: Swift response and detailed documentation of all damages.

Outcome: £12,000 settlement – fully covering repairs and upgrades!

“When I saw my kitchen ceiling bulging, I panicked. PCLA stepped in within 24 hours, documented everything meticulously, and negotiated a settlement that not only repaired the damage but allowed for some kitchen upgrades too. Their quick action prevented a disaster from becoming a catastrophe.” – Fergal

The Invisible Kitchen Culprit

Client: Jonny, Belfast.

Problem: A hidden leak in the kitchen floor caused unseen moisture damage.

PCLA Action: Arranged for leak detection and compiled comprehensive evidence for the claim.

Outcome: £18,000 settlement – 50% higher than Jonny’s initial estimate!

“Without PCLA, I would have grossly underestimated the extent of the damage. Their thorough approach uncovered issues I hadn’t even noticed. The settlement they secured allowed me to not just repair, but also protect my home against future leaks. It’s an investment that paid for itself many times over.” – Jonny

Key Takeaways:

Average settlement increase: 40%
Response time: Within 24 hours
Coverage: All of Northern Ireland
Expertise: Uncovering hidden damage that clients often miss

Don’t leave money on the table or risk overlooking hidden damage. Let PCLA’s experts handle your claim from start to finish.

Get Your Free Claims Assessment Now

Northern Ireland's Favourite Loss Assessor

*based on Google reviews

      EXCELLENT  
   Based on 283 reviews 
    
 
 
 
   
 
 
       Posted on Google  
   
   Andrina Moore 
 
 
 
 Trustindex verifies that the original source of the review is Google. Very helpful staff. Very pleased with the whole service.
  
 
      Posted on Google  
   
   Rosanna Tarsiero 
 
 
 
 Trustindex verifies that the original source of the review is Google. What a fantastic service! I discovered a leak in my landing but couldn't understand where from (pipes? radiator? bathroom waterproofing?), so I contacted them - Neil came the day after, found it, and fixed the leaking lead pipe temporarily. The day after, they sent a plumber to replace it. Next, Greg took care of my insurance claim, which took a little over a month and a half. All I had to do was, explain my circumstances to them and gave them the details of my insurance policy. Next thing I know, the guy from the insurance came to assess the damage along with a person from PCLA. A few weeks later, I got the settlement. Absolutely fantastic service, easy to reach and very personable. Contact them with confidence!
  
 
      Posted on Google  
   
   colm meenagh 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
  
 
      Posted on Google  
   
   philip burns 
 
 
 
 Trustindex verifies that the original source of the review is Google. Top class from start to finish !!
  
 
      Posted on Google  
   
   T 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
  
 
      Posted on Google  
   
   Louise Lyttle 
 
 
 
 Trustindex verifies that the original source of the review is Google. We honestly don’t know what we would have done without Jordan during what turned into a very long and stressful insurance claim.

The whole process was far more complicated and drawn out than it ever should have been, with so many mistakes, delays and issues caused by the assessor appointed by the insurer. There were incorrect and missing items on the scope of works, and communication was often extremely poor.

Jordan was brilliant throughout. He continually challenged the things that were wrong or missing and never seemed willing to simply accept an answer when something didn’t look right. He also kept chasing the insurer and pushing for answers when communication had completely broken down.

Most importantly, Jordan managed to get us a substantially better offer than the one we were initially given. Considering the difference between the original offer and what he eventually managed to achieve for us, we are incredibly grateful that we had him fighting our corner.

What could have been an even more overwhelming experience was made much easier knowing that Jordan was dealing with things, keeping on top of the insurer and making sure our interests were being properly represented.

He was always persistent, professional and genuinely committed to getting the right outcome for us. It was clear that he cared about the result .

We would absolutely recommend Jordan to anyone who finds themselves having to make an insurance claim, particularly if things become complicated or you feel you’re not being listened to. Having someone knowledgeable and persistent on your side really does make a huge difference.

Thank you, Jordan, for all your hard work, patience and persistence. We really appreciate everything you did for us.
  
 
      Posted on Google  
   
   Anne Deegan 
 
 
 
 Trustindex verifies that the original source of the review is Google. Was delighted how the claim was managed and pleased with outcome Declan wasvery professional throughout the procedure and kept in contact which was very important many thanks again
  
 
      Posted on Google  
   
   Steven Foreman 
 
 
 
 Trustindex verifies that the original source of the review is Google. I had some serious water leaks in my house and needed help navigating the insurance claim process to get everything fixed.

I reached out to PCLA and was mainly working with Jordan and Josh.
From the start they made the whole experience so much less stressful. They guided me through every step of the insurance claim, explained things clearly, and fought to make sure I got the money I was entitled to. Jordan and Josh were both responsive, professional, and genuinely helpful the entire time.

Because of their work I am now able to get the work done that is needed without the usual headaches that come with insurance claims. I really appreciate the support and would definitely recommend PCLA to anyone dealing with a similar situation.
  
 
      Posted on Google  
   
   ciaran kelly 
 
 
 
 Trustindex verifies that the original source of the review is Google. Greg looked after our claim from start to finish and nothing was an issue for him and his team. The work was carried out to a much better level than I expected. Delighted with the whole process. He took all the stress away from us and dealt with things very efficiently. Top class service
  
 
      Posted on Google  
   
   Christine Doyle 
 
 
 
 Trustindex verifies that the original source of the review is Google. Having Jordan working on our behalf made the whole experience of having to deal with an insurance claim for a leak much easier. Would highly recommend Jordan and Property Claims Loss Assessors Ltd.
  
 
  
  
 
     Verified by Trustindex  Trustindex verified that these reviews were published on PCLA's Google Business Profile. Learn more

Don’t Let Insurers Undervalue Your Property Claim

In our experience, clients settle significantly higher than the insurer’s first offer.

Why Choose PCLA for Your Claim?

Expert Negotiation Power: Insurance companies want quick settlements at minimal cost. Our loss assessors ensure you receive every penny you’re entitled to.
Fast Local Response: With Loss Assessors across Northern Ireland, we’re at your property within 24 hours. Quick action prevents further damage and strengthens your claim.
Proven Track Record: Two decades of success in Northern Ireland means we understand local property values and insurance company tactics.
No Win, No Fee: You pay nothing upfront, and our fee is typically 10% + VAT of your settlement. How our fees work

Real Results for Real People

“The insurers initially valued my storm damage at £8,500. However, PCLA had everything properly documented and were able to negotiate a higher settlement offer that covered all of the damage. I would never have been able to do this on my own! Their service was worth every penny.” David – Bangor.

Take Action Now: Don’t risk accepting less than you deserve.

Free initial consultation
No obligation assessment
Expert guidance from start to finish

Call 028 9581 5318 or complete our simple claim form below.