About Property Claims Loss Assessors
Property Claims Loss Assessors (PCLA) are insurance assessors who work on behalf of the public.
We’re dedicated to helping people who have suffered accidental loss or damage to their home or business. Our goal is to ensure our clients receive the full compensation that they are entitled to from their insurance company.
We deal with the insurance company on your behalf. As soon as we understand the terms of the client’s policy, PCLA will conduct tests to find out exactly what can be claimed for. With PCLA working for you, we do all of the negotiating to ensure you get the best possible settlement.
All of PCLA’s team members have excellent working relationships with the loss adjusters appointed by the Insurance Companies, meaning all claims are dealt with efficiently and fast.
The company was founded in June 2015 by Greg Smyth – who has over 20 years experience within the insurance industry. Greg also has a strong team working alongside him in order to make sure that every claim is dealt with quickly and effectively.
While based in Belfast, PCLA cover all areas of Northern Ireland. Call us today to find out how we can ensure you receive your full entitlement.
Meet Our Management Team
Greg Smyth - Company Director
B.Sc (Hons) in Building Surveying, APA
Greg Smyth is the founder of PCLA and has worked in insurance claims since 1999. He holds a degree in Building Surveying from the University of Reading, along with professional insurance qualifications, giving him a strong grounding in both property damage and claims handling.
After beginning his career within the insurance sector, Greg specialised in loss assessing in 2007 and now leads PCLA’s independent loss assessor service.
Since then, he has worked on a wide range of property insurance claims, helping clients assess damage, prepare claims properly, and deal with insurers more effectively. His experience combines technical knowledge of buildings with practical understanding of how claims are investigated, presented, and negotiated.
Greg founded PCLA in 2015 to provide policyholders with clear, personal support during what is often a stressful and uncertain process. His focus is on helping clients understand their position, manage the claim properly, and pursue the full entitlement available under the terms of their policy.
Declan Gilmore – Loss Assessor
B.Sc (Hons) in Building Surveying
Declan studied at the University of Ulster where he gained a degree in building surveying and joined PCLA shortly after in 2016. Since then, Declan has helped many clients with property insurance claims with a particular specialism in storm and subsidence losses.
Jordan Freel – Loss Assessor
Jordan started working with PCLA in early 2022 having spent a number of years prior working for a leading, local, property damage restoration company.
In his former role Jordan was tasked with undertaking moisture surveys, reinstatement of water & fire damaged homes and businesses and of assessing damage to contents.
This experience has allowed Jordan to transfer his skills to PCLA where he has became a valued member of team.
Matthew Kyle – Loss Assessor
Fresh from a five-year stint as a Loss Adjuster, Matthew brings a wealth of expertise that he can provide to clients. He specialises in Escape of Water claims and has handled all types of claims ranging from small domestic leaks to large commercial losses.
Brooklyn Bone – Loss Assessor
B.Sc (Hons) in Building Surveying
Brooklyn Bone is PCLA’s Loss Assessor in Scotland, supporting homeowners and businesses with property damage insurance claims.
Working on behalf of policyholders, Brooklyn helps clients through the claims process from the early stages of assessment and evidence gathering through to negotiation and settlement.
Brooklyn’s role reflects PCLA’s straightforward approach: giving clients clear, independent support at what is often a stressful and disruptive time.
Chris Taylor - Marketing Manager
With over 20 years of experience in digital marketing, content strategy, and project management, Chris joins PCLA to help drive growth. He will use his expertise in communications and marketing to develop and execute impactful campaigns that drive engagement and results.
Josh Harper - Business Development Executive
With over 10 years in both property sales and management, Josh brings a wealth of industry insight to our team. His diverse experience has honed his skills in identifying opportunities, nurturing client relationships, and driving growth. Josh’s strategic mindset and deep understanding of the property market make him the ideal champion for expanding PCLA’s reach and impact.
What our clients say
Related Articles
How Long Does a Home Insurance Claim Take?
Home insurance claim timelines vary widely, from a few weeks for a simple accidental damage claim to over a year for fire or subsidence. This guide explains what affects how long each claim type takes, what can cause delays, and how appointing a loss assessor early can keep things moving.
Home Insurance Claim Denied or Disputed
If your home insurance claim has been denied, disputed, or underpaid, the insurer’s decision may not be final. This guide explains what the decision means, what steps you can take next, and how an independent loss assessor can help you challenge an outcome that does not reflect the true damage.
Commercial Fire Damage Claim Settled After Market Value Dispute
A commercial property owner appointed PCLA after a serious fire damaged a vacant building in Scotland that was already being marketed for sale. The claim involved market value, residual value, total loss and a negotiated cash settlement.