Found a heating oil or kerosene leak?
Call PCLA before cleanup starts, before remediation is agreed, and before the insurer’s loss adjuster sets the shape of your claim.
Free initial survey. No Win, No Fee. PCLA acts for you, not your insurer.
Photograph the tank, pipework, fittings, visible staining and surrounding ground before anything is moved.
Emergency containment is fine. Soil removal, structural work and cleanup can damage the claim evidence.
We review the policy, assess the likely scope and deal with the insurer’s loss adjuster for you.
The most expensive mistake is starting cleanup before the insurer has been notified and the evidence has been recorded.
Most claims are shaped by the exact policy wording, the cause of the escape, and how far contamination has travelled. The visible spill is rarely the full claim.
Over 66% of homes in Northern Ireland rely on heating oil or kerosene for central heating. A qualifying claim may cover sudden and accidental escape of oil from a fixed heating system, but environmental remediation is not always automatic.
GoCompare’s review of 349 home insurance policies found that 90% cover loss of domestic oil as standard. That does not mean 90% cover full environmental remediation. PCLA reviews your actual schedule and wording before a claim position is taken.
How PCLA manages the claim
Oil damage claims need evidence, policy interpretation and a costed remediation scope. PCLA takes over the insurer communication so you are not left negotiating alone.
We attend within 24 hours, inspect the tank, pipework, fittings and surrounding ground, and identify areas requiring further investigation.
We read the actual wording, not just the summary, to establish cover, exclusions and financial limits that apply to remediation.
Photographs, delivery data, OFTEC inspection records, contamination mapping and environmental assessment are organised into a claim-ready evidence base.
PCLA prepares a detailed, costed schedule covering structural repairs, soil remediation, reinstatement and associated costs.
We manage contact with your insurer, their loss adjuster and appointed contractors. You do not deal with them directly.
We negotiate against our scope of works and challenge any reduction that is not properly justified by the policy or evidence.
Oil migrates through soil, subfloors, wall cavities and foundations. A surface clean can leave the real contamination, and the real cost, untouched.
Oil claims are often challenged on timing, maintenance or remediation scope. PCLA builds the response around the facts of your claim and the exact policy wording.
We test whether the insurer can prove the escape developed gradually, using delivery records, consumption history, inspection findings and the discovery timeline.
Age or deterioration of the tank does not automatically exclude consequential property damage. Maintenance records and engineer reports matter.
We prepare an independent costed scope and negotiate omitted or undervalued elements line by line.
A declined claim is a starting point for assessment, not a final outcome. If the insurer has rejected the claim, reduced the scope, or offered less than the remediation requires, ask PCLA to review the position before you accept it.
Anonymised examples from recent oil damage claims across Northern Ireland. The visible symptom understated the actual contamination in every case.
An oil leak spread beneath a patio area. Contaminated soil was excavated and removed, bioremediation applied, and external areas reinstated.
A persistent oil smell led to inspection beneath the building. Foundations were excavated, bioremediation applied and the property reinstated.
Soil sampling showed significant migration beneath the home, requiring foundation excavation, extensive bioremediation and structural reinstatement.
In each case, the visible symptom — a smell, a stained patch of ground — understated the actual contamination. Full professional scoping recovered the true remediation cost.
Read feedback from PCLA clients about their experience of the claims process.
The insurer appoints a loss adjuster. You can appoint a loss assessor. PCLA represents your interests from first inspection to final settlement.
Your claim is prepared, evidenced and negotiated in the policyholder’s interest.
Cause, timing, contamination mapping and remediation scope all affect settlement value.
Evidence is recorded before cleanup, contractor decisions or insurer assumptions shape the outcome.
Your first survey is free. PCLA charges 10% + VAT of the settled claim on a No Win, No Fee basis.
If you have discovered an oil leak, have an open claim, or have received a decision you want to challenge, call us. We handle oil damage insurance claims across Northern Ireland.
Tell us what happened and where you are. PCLA will call you back to discuss the next step.
Most standard buildings insurance policies cover sudden and accidental escape of oil from a fixed heating system. Whether a specific claim is covered depends on the cause of the leak, the policy wording, and any exclusions that apply — including gradual damage, wear and tear, or poor maintenance. PCLA reviews the actual policy before any position is taken on coverage.
Turn off the oil supply, contain surface spread with absorbent materials, and photograph all damage before anything is moved or cleaned. Notify your insurer promptly and call PCLA before the loss adjuster visits. Do not start cleanup or remediation without taking advice first — premature action can affect the claim.
It depends on the policy. Most standard policies cover damage to the fabric of the property following a sudden oil spill. Environmental remediation — excavation of contaminated soil, bioremediation, and groundwater treatment — may be subject to separate limits or may require specific policy additions. PCLA checks the policy wording and ensures the full remediation scope is presented to the insurer.
A loss adjuster is appointed by your insurer to assess the claim. A loss assessor — such as PCLA — is appointed by you to manage the claim on your behalf. The loss adjuster works in the interests of the insurer. PCLA works exclusively for the policyholder.
This depends on how far contamination has spread. Surface spills may cost £8,000 to £20,000 to remediate. Where oil has reached building foundations or deeper soil layers, costs typically run between £50,000 and £150,000. Early detection and professional scoping are the best protection against costs escalating beyond what the policy covers. Our oil leak insurance claim guide sets out what a policy may cover, why these claims are often disputed, and the steps to take in the first few hours.
Gradual damage is a policy exclusion that applies where damage has developed progressively over time, rather than resulting from a sudden event. Insurers apply it to oil claims where they argue the leak was slow rather than sudden. The Financial Ombudsman Service places the burden of proving gradual damage on the insurer — if they cannot demonstrate it, the FOS is likely to direct them to accept the claim. PCLA challenges gradual damage decisions on the basis of causation, timing, and evidence.
This depends on the extent of contamination and whether oil vapour is entering the building. If there is a strong oil smell inside the property, ventilate the building, avoid using open flames, and seek advice from your heating engineer and insurer before staying overnight. Properties with significant subfloor contamination may be uninhabitable during remediation — alternative accommodation should be covered under your policy.
Emergency containment — placing absorbent materials to slow surface spread — is appropriate. Active remediation, soil removal, or structural work should not start before the insurer has been notified and a professional assessment has taken place. Premature cleanup destroys the evidence base and can result in the insurer reducing or disputing the claim.
If contamination has affected or may affect a watercourse, drainage system, private water supply, or neighbouring property, you are legally required to contact the NIEA (Northern Ireland Environment Agency). The NIEA Water Pollution Hotline handles these reports. Failure to report a qualifying pollution incident carries independent legal consequences, separate from your insurance claim.
Yes, and the earlier you do it the more difference it makes. The strongest point to appoint PCLA is before you notify your insurer, or before you accept a settlement figure, while the cause, the evidence and the scope of remediation can all still be established properly. If your claim has already been registered or declined, contact us for a free assessment of your options.
