Accidental Damage claims

If you have put your foot through the ceiling you could have an accidental damage insurance claim.Accidental damage can be defined as “damage that occurs suddenly as a result of an unexpected and non-deliberate external action”. Some examples could be:
  • bursting a pipe while putting a nail through a wall;
  • putting your foot through your attic ceiling;
  • kids smashing the TV while throwing objects inside the house;
  • spilling paint or nail varnish on your carpet or wooden floor;
  • leaving taps on causing flooding.

It would be impossible to define everything that would be and would not be considered accidental damage on this page. If you have suffered any damage to your home or contents then your best course of action is to call us and speak to us over the phone, where we can tell you if your accidental damage incident is likely to be covered.

When should I call the insurance company after an accidental damage incident?

You should contact PCLA as soon as possible and before you contact your insurance company. As professional loss assessors, it is our job to make sure your claim is submitted properly and as fast as possible. However, If you have already contacted your insurer, PCLA can still be appointed at any stage of the claim.

How do you deal with an insurance company after an accidental damage incident?

PCLA take the stress out of dealing with insurance companies. It’s our job to liaise with the insurance company on your behalf. We’ll keep you up to date on the progress of your claim. You can contact us at any time to discuss your case.

PCLA will notify the insurer of your loss and arrange to meet with their appointed Loss Adjuster. As qualified Building Surveyors, PCLA have the skill and expertise to scope out any damage that has been sustained to your property.

We use this scope to compile fully costed schedules of damage which form the basis of the claim which we use in the negotiation with your insurer. There is nothing for you to do and PCLA take away all the stress of
dealing with your insurer.

How do I make an accidental damage insurance claim?

The easiest way to make an accidental damage claim is to get PCLA to do it for you. Our team manages the claims process on your behalf, so you do not have to.

PCLA will check your insurance policy documents to confirm if you are covered for accidental damage to your buildings and contents Insurance policy. Remember, accidental damage is not typically on most Insurance policies as standard so it is best to leave this to PCLA to check cover is in place.

If you appoint PCLA as soon as possible, we can start building your case and answering your questions. We will present your claim in the best way possible to ensure you receive your full entitlement under the terms of your policy.

Get Support From PCLA

The accidental damage peril on an insurance policy covers several instances. However, something that you think may be covered might not be. It is best to call Property Claims Loss Assessors (PCLA) who can guide you through the process and present your claim in the way most beneficial to you. PCLA will work on your behalf to make sure your claim is processed as quickly as possible. PCLA will ensure you get the full amount that you are entitled to under your insurance policy.

How do accidental damage claims work?

An overflowing bath can cause damage to your bathroom. You maybe able to make an accidental insurance claim.The first thing you need to do is appoint PCLA to act on your behalf. PCLA will notify your insurance company to start your claim. Our team of professional loss assessors will handle the entire claims process for you.

What happens when I have an accidental damage claim?

After you appoint PCLA they review your policy and, if cover is in place, will contact the insurance company to notify them of the incident. The Insurer may ask for photos of the incident or a report on the damage, PCLA can provide this if needed. If a Loss Adjuster is appointed by the Insurer, PCLA will liaise with them and present them with all claim details required. PCLA will meet with the Loss Adjuster on site if necessary to go over the circumstances of the loss and damage. PCLA will then negotiate the best possible settlement for you under the terms of your insurance policy.

How do I make sure I get what my policy entitles me to?

Contact PCLA as soon as possible. We will assess the damage to your property, cost the works required and negotiate with your insurer. That is why, with PCLA acting on your behalf, we can ensure you get everything you are entitled to under your insurance policy.

Should you use a Loss Assessor?

Making an insurance claim is very time consuming and often frustrating. At PCLA, we know from experience that the insurance claims process can be extremely frustrating. We’re here to help. As experienced loss assessors we work on your behalf to manage the entire claim process, so you don’t have to, and to ensure you receive everything you are entitled to.

Why are accidental damage claims rejected?

Paint spilled across a floor. It is important to read the terms and conditions of your insurance policy to understand what is and is not covered. The main reason that accidental damage cases are rejected is because the option to include this on the policy was not taken up. PCLA would always recommend that the accidental damage extension to the policy is included in an insurance policy as it covers a multitude of different incidents that are not covered as standard under most policies.

How long does it take to settle an accidental damage insurance claim?

Accidental damage cases can be one of the quicker claims to settle, if you know and understand the requirements of the Insurance policy. With over 30 years combined of experience in handling accidental damage claims, PCLA have the knowledge to guide you through the process. We remove the burden of making an insurance claim which allows you to focus on yourself.

We offer help and advice for all instances of Commercial or Domestic Property Damage. Use the links below to learn more about how a loss assessor can take the stress out of your insurance claim.