
How a local firm helped Newcastle residents through the aftermath of Storm Francis
In August 2020 storm Francis hit the UK causing a lot of damage to property throughout the country. Particularly affected was Newcastle, Co. Down.
Have you suffered damage to your roof and need to make an insurance claim?
Call PCLA today to speak to one of our expert loss assessors. We provide free impartial claims advice.

Making an insurance claim can be very time consuming and often frustrating. We’re here to help. As experienced loss assessors we work on your behalf to manage the entire claim process, so you don’t have to, and to ensure you receive everything you are entitled to.
EXCELLENT Based on 274 reviews Posted on Google Lynn DiverTrustindex verifies that the original source of the review is Google. Cannot recommend these guys enough! After being with our Insurance Company for years the offer they made us was shocking. From the first Phonecall with Greg all the stress and worry eased. Declan took care of everything all the hassle and numerous phoncalls etc. They made sure the Payout we recieved was what we deserved.Posted on Google Andrew RobinsonTrustindex verifies that the original source of the review is Google. As we both work with a young child, Declan was a massive help taking on sorting out a leak claim with our insurers. The whole process was incredibly easy for us as Declan did the heavy lifting and we came away with a very reasonable agreement. Would absolutely recommend for people that have a significant claim and can't dedicate their time to dealing with insurance companies.Posted on Google Janet KitchenTrustindex verifies that the original source of the review is Google. Having Jordan working on our behalf made the whole experience of having to deal with an insurance claim for a mains leak much easier. Would recommendPosted on Google Kathleen BarclayTrustindex verifies that the original source of the review is Google. Great company Declan was very helpfulPosted on Google Jojo AnneTrustindex verifies that the original source of the review is Google. Delighted with this company Greg Smyth was our loss assessor and he was always very polite and knowledgeable and helped us so much. Very prompt to respond to emails and kept us posted appropriately. Highly recommend. Thank you for everything Greg your a starPosted on Google Moyra LockTrustindex verifies that the original source of the review is Google. Superb service from start to finish from my loss assessor, Jordan Freel. He made the entire claims process smooth and stress-free. Jordan handled everything superbly and kept me informed throughout. He secured a significant outcome on my behalf, which I would never have achieved on my own. Highly recommended!Posted on Google Leonard MeinTrustindex verifies that the original source of the review is Google. Best thing I did was to call PCLA after a contractor badly damaged my house. Having never had experience of claiming from a public liability policy before the whole experience seemed daunting and had the potential to get short changed as you are relying on the insurance loss adjuster to keep you right. However Greg from PCLA was on it from the get go and tirelessly fought my corner. The end result was a great settlement figure I have no doubt I wouldn't have been able to achieve on my own. Excellent all round.Posted on Google Paul FitzsimonsTrustindex verifies that the original source of the review is Google. Very effective and Declan was a huge helping in assessing the damages and then fronting the full engagement with the insurance company to a successful conclusionPosted on Google Paula TruesdaleTrustindex verifies that the original source of the review is Google. Matthew was professional,friendly and very polite when dealing with my claim.He took time to ensure I understood the process and listened to any questions I had and took time to answer them,ensuring I understood.Highly recommended.Posted on Google Conor ClarkeTrustindex verifies that the original source of the review is Google. I had Greg dealing with my case. From the start he was excellent. Had a few problems with the insurance company before it was sorted but he was able to fight my case the whole way through. Thanks very much GregVerified by TrustindexTrustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more
There are a lot of exclusions for roof damage. For example, your insurance company will not cover wear and tear on a roof. Unless you are a structural engineer or roof specialist you won’t know the difference. That is why you should contact us straight away to let us come and inspect the damage.
Call us straight away! We will give you free advice over the phone as to what you should do. We will then help you to document damage caused and contact a roofer to facilitate any emergency repairs. PCLA will speak to your insurance company and file the claim for you. If you file your claim yourself, there is a risk you might agree to something you don’t understand, you might be left paying for the entirety of your roof repair without any help from the insurance company. Roof repairs are not cheap, don’t get caught out. Let us use our expertise to give you the best possible chance of receiving your maximum entitlement from your claim.
The process of settling an insurance claim for damaged property can be complicated and frustrating. You can appoint a loss assessor to represent you (the policy holder). Loss Assessors speak to the insurance company on your behalf and will manage your insurance claim. A Loss Assessor uses their expertise and specialist knowledge to get you the best possible settlement figure.
Making an insurance claim is not always straightforward. A Loss Assessor will know what you can claim for and how to make sure you get your full entitlement. PCLA will provide advice and support to ensure you are fully aware of the claims process. It is our job to remove the stress and inconvenience of making a household insurance claim. We are Building surveyors and Certified insurance practitioners who will assess the damage to your property and draw up a schedule of loss. We work on your behalf, so that nothing is forgotten or overlooked. With PCLA working for you, we will ensure you get a fair settlement.
When you make a claim under your household insurance policy, the insurance company will appoint a loss adjuster. PCLA will act as your loss assessor and negotiate your claim on your behalf, meaning you don’t have to deal with the insurance company or their loss adjuster. As an independent company with over 20 years experience, we know how to make sure our clients get their full entitlement. Remember, we work for you.
At PCLA we believe in being upfront about our costs. Our initial survey is free. Even if our survey finds that it’s not actually a claim, there’s still no charge to you. If you appoint PCLA to manage your claim, we work on a ‘no win no fee’ basis. Once your claim is settled our professional fee of 10% plus VAT will be included in your settlement cheque.

In August 2020 storm Francis hit the UK causing a lot of damage to property throughout the country. Particularly affected was Newcastle, Co. Down.
Have you suffered property damage in Northern Ireland and need help making an insurance claim?
Our expert Loss Assessors specialise in helping busy property owners with all types of property damage claims.
Complete this form and one of our experienced claims professionals will call you back.
Please Note: We’re only able to service clients in Northern Ireland.