About Property Claims Loss Assessors
Property Claims Loss Assessors (PCLA) are insurance assessors who work on behalf of the public.
We’re dedicated to helping people who have suffered accidental loss or damage to their home or business. Our goal is to ensure our clients receive the full compensation that they are entitled to from their insurance company.
We deal with the insurance company on your behalf. As soon as we understand the terms of the client’s policy, PCLA will conduct tests to find out exactly what can be claimed for. With PCLA working for you, we do all of the negotiating to ensure you get the best possible settlement.
All of PCLA’s team members have excellent working relationships with the loss adjusters appointed by the Insurance Companies, meaning all claims are dealt with efficiently and fast.
The company was founded in June 2015 by Greg Smyth – who has over 20 years experience within the insurance industry. Greg also has a strong team working alongside him in order to make sure that every claim is dealt with quickly and effectively.
While based in Belfast, PCLA cover all areas of Northern Ireland. Call us today to find out how we can ensure you receive your full entitlement.
Meet Our Management Team

Greg Smyth - Company Director
B.Sc (Hons) in Building Surveying, APA
Greg began his career in the Insurance Industry in 1999, working with a number of different Insurance companies. Greg has a degree in Building Surveying from the University of Reading and holds a number of qualifications in Insurance. Greg has worked in Loss Assessing since 2007 and was previously a senior member of a former leading Loss Assessor firm before leaving to start PCLA Ltd in 2015.

Declan Gilmore – Loss Assessor
B.Sc (Hons) in Building Surveying
Declan studied at the University of Ulster where he gained a degree in building surveying and joined PCLA shortly after in 2016. Since then, Declan has worked for many happy clients dealing with all manner of Insurance claims with a particular specialism in subsidence losses.

Jordan Freel – Loss Assessor
Jordan started working with PCLA in early 2022 having spent a number of years prior working for a leading, local, property damage restoration company.
In his former role Jordan was tasked with undertaking moisture surveys, reinstatement of water & fire damaged homes and businesses and of assessing damage to contents.
This experience has allowed Jordan to transfer his skills to PCLA where he has became a valued member of team.

Matthew Kyle – Loss Assessor
Fresh from a five-year stint as a Loss Adjuster, Matthew brings a wealth of expertise that he can provide to clients. He specialises in Escape of Water claims and has handled all types of claims ranging from small domestic leaks to large commercial losses.

Chris Taylor - Marketing Manager
With over 20 years of experience in digital marketing, content strategy, and project management, Chris joins PCLA to help drive growth. He will use his expertise in communications and marketing to develop and execute impactful campaigns that drive engagement and results.

Josh Harper - Business Development Executive
With over 10 years in both property sales and management, Josh brings a wealth of industry insight to our team. His diverse experience has honed his skills in identifying opportunities, nurturing client relationships, and driving growth. Josh’s strategic mindset and deep understanding of the property market make him the ideal champion for expanding PCLA’s reach and impact.
What our clients say
EXCELLENT Based on 262 reviews Posted on Nathan11/12/2025Trustindex verifies that the original source of the review is Google. PCLA were very fast to respond and to act on our behalfPosted on Tracy Carnduff11/12/2025Trustindex verifies that the original source of the review is Google. Excellent service from Jordan, he did absolutely everything to do with the claim which took all the hassle out of the process making the whole experience effortless for me. Would absolutely recommend him and his company again. First classPosted on Aileen Bowman11/12/2025Trustindex verifies that the original source of the review is Google. I was struggling and frustrated with insurance claim then called in Jordan who took over and handled everything with a very successful outcome. Highly recommendedPosted on Steven McAllister08/12/2025Trustindex verifies that the original source of the review is Google. This company is 1st class from start to finish fast/friendly and reliable and gets the job done highly recommendedPosted on Lenny McKee24/11/2025Trustindex verifies that the original source of the review is Google. .can fully recommend Declan and PCLA 100%Posted on Rosemary Markey18/11/2025Trustindex verifies that the original source of the review is Google. Our loss assessor Declan was very professional and kept us informed throughout our claim and his expertise secured a settlement far and beyond what we could have achieved on our own. For a stress free claim experience! I would highly recommend PCLA with your claim!Posted on m dcr14/11/2025Trustindex verifies that the original source of the review is Google. Excellent service by Declan of PCLA. He liaised with the insurers on our behalf and took care of everything. We believe he achieved a better settlement than we would have got had we dealt with the insurers ourselves. 100% recommendedPosted on Adam Harrison29/10/2025Trustindex verifies that the original source of the review is Google. Declan from PCLA was brilliant throughout. We had an issue with storm damage, he came within a numbers of days to inspect and then the following week with the insurer. Within 24hrs we had a settlement! Great communication and really easy to work with. Appreciate all Declan done for us!Posted on Nikhil Nair29/07/2025Trustindex verifies that the original source of the review is Google. Had a really great experience with this company. Declan was friendly and reassuring right from the first call, which made a stressful situation much easier to handle. He gave solid advice throughout, and everything ended up being really straightforward in the end. Would definitely recommend!
Related Articles

What Happens When You Appoint PCLA as Your Loss Assessor?
If you are close to appointing a loss assessor, the biggest uncertainty is often what the process will actually be like in practice. This page explains what happens when you appoint PCLA as your loss assessor, setting out the typical stages of working together, what we do at each point, what we need from you, and what you can expect in return. It also covers communication, fees, and what you are — and are not — committing to, so there are no surprises.

Home Insurance Claim Help in Northern Ireland: Step-by-Step Guide for Policyholders
If your home has been damaged and you’re facing an insurance claim, it’s normal to feel unsure about what to do first and what really matters. This step-by-step guide explains the home insurance claim process in Northern Ireland in plain language, helping you understand the order of events, avoid common pitfalls, and recognise when additional support may be helpful. You do not need to understand everything at once — only the next sensible step.

Request a Free Home Insurance Claim Review From PCLA
If you’re part-way through a home insurance claim and something doesn’t feel clear, a second opinion can help. PCLA offers a free initial claim review, starting with a phone call to understand your situation and assess whether we can genuinely add value. If appropriate, this is followed by a free on-site property damage survey. You’ll receive a straightforward view of where you stand, what may be missing, and your most sensible next step — with no pressure to proceed if we’re not the right fit.